Online Training Centers
Specialized Outsource Partners, Inc. recognizes the intricacies of developing effective training facilities and our facilities are equipped with all proper equipment and furnishings that lends well to creating a comfortable and effective learning environment as well a mock BPO environment.
Connectivity
The smaller cities and provinces are wired better than the Metro Areas as many are host to the telecom company’s landing stations.
Office
Our offices are equipped with the most current technology,
equipment and furnishings to provide all our staff a very
productive and comfortable work environment and place they can
be proud to work.
Disaster and Recovery
Short-Term Power Outage: All systems are set up with UPS
devices to not lose data or connectivity.
Long-Term Power Outage: In the past 24 months
Specialized Outsource Partners, Inc. has not experience any
long-term power outages, however if our clients, our
office has been outfitted for diesel generator in the event
to be live 24/7 100% of the time.
Internet Connectivity and Redundancy: Specialized
Outsource Partners has multiple lines coming from both
providers in the Philippines. 2 copper lines from each
provider and 4 fiber lines from each provider and March 1,
2018 we will be installing a new designated 60mps fiber
line.
Data Recover: This is not an issue as everything we work
on is in the cloud. Specialized Outsource Partners, Inc. also
maintains its own cloud for our programmers, so no data
is lost during coding in the event of disaster and we
maintain dual redundancy storage offsite with a hosting
company providing the highest level of security possible.
Secondary Location: Specialized currently does not have a
redundancy site. however, we sit on the national ICT
council and through this designation, we can tap into our
member resource for temporary operating sites if ever
needed and could be operational within 24 hours. This
would be in the event of catastrophic event.
Security
Data Security: Specialized Outsource Partners, Inc. does
not download or store any data for our clients. We require
everything to remain in their cloud-based systems, such as
Sale store, Goldmine, Dropbox, Google Drive etc. and
many of our clients have their Owen proprietary data
system and we are usually given access to these systems
via I dedicated VPN.
Computers: All agent computers are sealed units with no
drives so files are unable to be copied to any media and all
emails are blocked except to designated targets.
Staff: All staff has been HUMDA trained and are given
security training quarterly or as changes are made.
Employees are not permitted to have any personal items
or cell phones at their desk and are given lockers for
storage of their personal effects during work hours.
Monitoring: Company has WI-FI CCTV with redundancy
back-up and long-term storage. All staff is assigned with
Team Leaders who are responsible for continuous hands
on.
Incidents: Specialized Outsource Partners, Inc. has never
had a breach or any challenges with data theft or the
mishandling of personal data.
Extra Data Security Measures: We work with all our clients
in data security measures and we can accommodate just
about any requirement, however, additional fees may
apply.
Guards: Our offices have 24/7 armed guards posted right
outside the office doors and all employees are required to
wear company IDs to be allowed into the office and must log in and out in the register as well as login via our
company biometrics system.
