Online Traning
Centers

Online Traning
Centers

Connectivity

Connectivity

Backup Power
Redundancies

Backup Power
Redundancies

Disaster
Recovery

Disaster
Recovery

Security

Security

Online Training Centers

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Specialized Outsource Partners, Inc. recognizes the intricacies of developing effective training facilities and our facilities are equipped with all proper equipment and furnishings that lends well to creating a comfortable and effective learning environment as well a mock BPO environment.

Connectivity

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The smaller cities and provinces are wired better than the Metro Areas as many are host to the telecom company’s landing stations.

Office

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Our offices are equipped with the most current technology, equipment and furnishings to provide all our staff a very productive and comfortable work environment and place they can be proud to work.

Disaster and Recovery

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  • Short-Term Power Outage: All systems are set up with UPS devices to not lose data or connectivity.
  • Long-Term Power Outage: In the past 24 months Specialized Outsource Partners, Inc. has not experience any long-term power outages, however if our clients, our office has been outfitted for diesel generator in the event to be live 24/7 100% of the time.
  • Internet Connectivity and Redundancy: Specialized Outsource Partners has multiple lines coming from both providers in the Philippines. 2 copper lines from each provider and 4 fiber lines from each provider and March 1, 2018 we will be installing a new designated 60mps fiber line.
  • Data Recover: This is not an issue as everything we work on is in the cloud. Specialized Outsource Partners, Inc. also maintains its own cloud for our programmers, so no data is lost during coding in the event of disaster and we maintain dual redundancy storage offsite with a hosting company providing the highest level of security possible.
  • Secondary Location: Specialized currently does not have a redundancy site. however, we sit on the national ICT council and through this designation, we can tap into our member resource for temporary operating sites if ever needed and could be operational within 24 hours. This would be in the event of catastrophic event.
  • Security

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  • Data Security: Specialized Outsource Partners, Inc. does not download or store any data for our clients. We require everything to remain in their cloud-based systems, such as Sale store, Goldmine, Dropbox, Google Drive etc. and many of our clients have their Owen proprietary data system and we are usually given access to these systems via I dedicated VPN.
  • Computers: All agent computers are sealed units with no drives so files are unable to be copied to any media and all emails are blocked except to designated targets.
  • Staff: All staff has been HUMDA trained and are given security training quarterly or as changes are made. Employees are not permitted to have any personal items or cell phones at their desk and are given lockers for storage of their personal effects during work hours.
  • Monitoring: Company has WI-FI CCTV with redundancy back-up and long-term storage. All staff is assigned with Team Leaders who are responsible for continuous hands on.
  • Incidents: Specialized Outsource Partners, Inc. has never had a breach or any challenges with data theft or the mishandling of personal data.
  • Extra Data Security Measures: We work with all our clients in data security measures and we can accommodate just about any requirement, however, additional fees may apply.
  • Guards: Our offices have 24/7 armed guards posted right outside the office doors and all employees are required to wear company IDs to be allowed into the office and must log in and out in the register as well as login via our company biometrics system.